Terms and Conditions

Effective from 14.10.2019

Web Store

Starttipaja Valmennus Oy (ID 3013594-2) sells products to private persons within Finland and the EU. All prices shown include VAT. We reserve the right to price and delivery cost changes.

Starttipaja Valmennus Oy acts only as a re-seller, every contact should be made to manufacturer.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Verifone in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service.  All data transfer and money transactions are SSL secured meaning that no external party can see your personal information.Verifone will show as the recipient of the payment.

The vendor will be informed instantly after a successful payment, and you will receive a confirmation email from Verifone.

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Verifone, that is the payment service provider in our web store.

Card Payments and MobilePay by Visa, Visa Electron, Mastercard or Business Eurocard

Paying with a credit or debit card is always easy and safe in our web store. Card payments and MobilePay payments in our webstore are provided by Verifone. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Verifone or the webstore’s systems.

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. In addition, you will receive a payment confirmation email from Verifone.. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders as unregistered mail.

Delivery time

Our usual delivery times within Finland are 7-10 days depending on the order and delivery method. More specific delivery times will be stated on the product pages. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web store.

Terms for product exchanges and returns

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing.

Before returning an order, please contact info@olkka.fi to receive guides for returning an item. In customer returns, customer pays all the transportation/returning costs. We will not collect or redeem packages sent to us without contacting us first.

If you wish to return products after the inspection period is over, please notify the web store directly about a return.

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 7 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.